Frequently Asked Questions (FAQs)
- HOW DO I PLACE THE ORDER?
Orders can be placed through our website (www.aksharachennai.com). You can also text us on Instagram (@aksharachennai) or whatsapp us at +91 9444293571 to place your order.
- WHAT DO I DO IF A PRODUCT I WANT IS SOLD OUT?
You can contact us on Instagram (@aksharachennai) or send a mail to firstname.lastname@example.org to enquire about the same product. We will look into it and update if it could be restocked.
- DO YOU HAVE A PHYSICAL STORE?
No, we do not have a physical store. We are an online jewellery boutique.
4. CAN I CANCEL/RETURN MY ORDER?
For information regarding this, please refer to our DELIVERY, RETURNS AND REFUND POLICY (https://aksharachennai.com/pages/delivery-returns-refund).
5. HOW LONG WILL IT TAKE FOR MY ORDER TO GET DELIVERED?
For information regarding this, please refer to our DELIVERY, RETURNS AND REFUND POLICY
- Do you provide cash on delivery (COD)?
Yes, we provide cash on delivery. COD orders can be placed through website only. COD shipping rate is Rs.140/- PAN India
- How do I track my order?
You can track your orders through the "Tracking" button given in the header of our website.
You can also track them through this link : http://aksharachennai.shiprocket.co/
Additionally, you would have received an email/SMS with your tracking details
- My query has not been answered here. What do I do?
Kindly message us on Instagram (@aksharachennai) or mail us at email@example.com or whatsapp us at +91 9444293571 to get your queries addressed.