Frequently Asked Questions (FAQs)

  1. HOW DO I PLACE THE ORDER?

Orders can be placed through our website (www.aksharachennai.com). You can also text us on Instagram (@aksharachennai) or whatsapp us at +91 9444293571 to place your order.

 

  1. WHAT DO I DO IF A PRODUCT I WANT IS SOLD OUT?

You can contact us on Instagram (@aksharachennai) or send a mail to aksharachennai48@gmail.com to enquire about the same product. We will look into it and update if it could be restocked.

     

  1. DO YOU HAVE A PHYSICAL STORE?

No, we do not have a physical store. We are an online jewellery boutique.

 

     4. CAN I CANCEL/RETURN MY ORDER?

For information regarding this, please refer to our DELIVERY, RETURNS AND REFUND POLICY (https://aksharachennai.com/pages/delivery-returns-refund).

 

     5. HOW LONG WILL IT TAKE FOR MY ORDER TO GET DELIVERED?

For information regarding this, please refer to our DELIVERY, RETURNS AND REFUND POLICY

(https://aksharachennai.com/pages/delivery-returns-refund).

 

  1. Do you provide cash on delivery (COD)?

Yes, we provide cash on delivery. COD orders can be placed through website only. COD shipping rate is Rs.130/- PAN India

    

  1. How do I track my order?

You can track your orders through the "Tracking" button given in the header of our website. You can also track them through this link : http://aksharachennai.shiprocket.co/

 

  1. My query has not been answered here. What do I do?

Kindly message us on Instagram (@aksharachennai) or mail us at aksharachennai48@gmail.com or whatsapp us at +91 9444293571 to get your queries addressed.